Refund Policy

Standard Refund Terms

At Cyberlogic Innovations Private Limited, we are committed to providing excellent service and ensuring customer satisfaction. If for any reason you are not satisfied with your purchase, our refund policy outlines the terms under which a refund may be issued.

Products purchased from Cyberlogic Innovations Private Limited are eligible for a full refund if canceled within 90 days of the date of the transaction. This includes most services such as hosting plans and other eligible products. However, some products may have different refund policies or may not be eligible for refunds at all.

Important: Products or services purchased using cryptocurrencies, tokens, or digital assets are not refundable, as these transactions are generally irreversible due to their volatile nature.

Definition of "Date of Transaction": The "Date of the transaction" refers to the date when a product or service was purchased from Cyberlogic Innovations Private Limited, including renewal dates of services, processed in accordance with our Terms of Use.

You may cancel any product or service at any time, but refunds will only be issued if the cancellation is requested within the specified refund timeframe. Please review the applicable terms for each product before making a purchase.

Products Eligible for Full Refund (Within 90 Days)

• Hosting (All plans, excluding first payment after Free Trial)
• SSL Certificates
• Daily Backups
• CloudFlare services
• Cyberlogic Innovations Private Limited Email Services
• Titan Email
• Priority Support Services
• NordVPN (6-month and 12-month plans)
• Minecraft (Game Panel) VPS (excluding any upgrades)
• KVM VPS (excluding any upgrades)

Products Not Eligible for Refund

• Redemption Fees
• Domain Name Renewals
• Domain Name Transfers (if the transfer is successful)
• Privacy Protection Services
• SEO Toolkit
• SEO Marketing Panel
• Google Workspace Email Services
• VPS Licenses
• Upgrades for Minecraft (Game Panel) VPS
• Upgrades for KVM VPS

Products with Special Refund Terms

• New Domain Name Registrations: Refundable if canceled within 4 days (96 hours) of registration, except for .in domains.
• .in Domains: Refundable if canceled within 7 days of registration.
• Domain Name Transfers: Refundable only if the transfer is unsuccessful and:
  • Canceled within 4 days (96 hours) of registration
  • For .in domains, canceled within 7 days of registration

Additional Important Notes

• Cryptocurrency Transactions: Due to the irreversible and highly volatile nature of cryptocurrencies, no refunds will be processed for any products or services purchased using cryptocurrencies, tokens, or other digital assets.
• Renewals: Renewal of any product or service is considered a new transaction and will follow the same refund terms as the original purchase. Refund requests for renewals must be submitted within 90 days of the renewal date.

Conclusion

Cyberlogic Innovations Private Limited is committed to ensuring customer satisfaction. If you decide to cancel within the refund window (90 days for most products and services), you will receive a full refund. We advise all customers to review the product-specific refund policies mentioned above to ensure clarity before making a purchase.

If you have any questions or require further assistance regarding refunds, please contact our support team. We are here to help!