Privacy Policy

Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.

Privacy Policy

Cyberlogic Innovations Pvt. Ltd. ("Cyberlogic") is committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Introduction

Cyberlogic provides web hosting, domain name registration, and related products and services to our customers and subscribers ("Users"). We are dedicated to maintaining the highest level of data privacy and security.

When this Policy refers to "Cyberlogic," "we," "us," or "our," it pertains to Cyberlogic Innovations Pvt. Ltd., responsible for protecting your personal information in accordance with this Privacy Policy ("Data Controller").

This Privacy Policy outlines how Cyberlogic processes information, including personal data, collected on our website, services, forums, and mobile applications ("Platform"). All personal data are processed in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR").

For any inquiries about this Policy or requests concerning the processing of personal data, please contact us at support@turbohostpro.com.

2. General Principles. Confidentiality

Cyberlogic adheres to the following general data processing principles:

  • Lawfully, fairly, and transparently processing all Personal Data relating to the data subject.
  • Collecting and processing Personal Data only for specified, explicit, and legitimate purposes, without further processing in a manner incompatible with those purposes.
  • Ensuring that Personal Data collected is adequate, relevant, and limited to what is necessary for the specified purposes.
  • Maintaining the accuracy of Personal Data and updating it when necessary.
  • Storing Personal Data for no longer than necessary for the purposes for which it is processed.
  • Processing Personal Data with appropriate security measures to prevent unauthorized or unlawful processing and against accidental loss, destruction, or damage.

All information stored on Cyberlogic's Platform is treated as strictly confidential. It is securely stored and accessed only by qualified and authorized personnel.

3. Information We Collect

3.1. Information You Provide to Us

We collect the following personal information about you when you use the Cyberlogic Platform. This information is necessary for the performance of the contractual arrangement between you and us and to comply with legal obligations. Failure to provide this data may result in the de-activation of your Cyberlogic Account.

  • Account Signup Information: We require your email address and password for account signup. Additional information such as your first and last name, identity verification, and contact details may be requested in specific cases, such as domain name registration.
  • Login Information: We collect Login scope and Email scope from Google and email, name, and surname from Facebook, depending on your choice.
  • Identity Verification: To comply with ICANN rules before domain name registration, we may collect identity verification information such as images of your passport, national ID card, or driving license.
  • Payment Information: Financial information may be required for ordering and using features of the Cyberlogic Platform. We use third-party payment processor services and do not store credit card information.
  • Communications, Chats, Messaging: We collect information about your communication with Cyberlogic, including inquiries and any information provided. This may include accessing information from your account or purchase history.
  • Job Applicants' Information: Information provided by job applicants through our career positions or other channels.
  • Visitors and Users-of-Users: Information pertaining to visitors and users of our Users' websites or services, collected solely on our Users' behalf.

You may also provide information through forms, searches, updates to your account, surveys, community forums, promotions, or other features of the Cyberlogic Platform. We advise against posting sensitive information publicly.

We process the information you provide based on:

  • Your consent.
  • Conclusion and performance of contractual arrangements and obligations between Cyberlogic and the User.
  • Pursuance of legitimate interests of Cyberlogic.
  • Compliance with legal obligations, including ICANN rules.

Disclaimer:

Take precautions to protect your personal information by avoiding the inclusion of sensitive data in your communications with us.

Right to Delete Your Data:

You can access, edit, update, or delete your contact details by logging into your Cyberlogic Account. To deactivate your account, contact us at support@turbohostpro.com.

Information Related to Calls or Meetings

If you call or schedule a meeting with Cyberlogic, conversations may be recorded for quality management purposes. We may process data such as email address, date, time, duration of conversation, and any personal data provided by you voluntarily.

Processing is necessary for the legitimate interests pursued by Cyberlogic or based on your consent.

Recordings will be kept for up to 30 days and deleted thereafter.

3.2. Information We Collect When You Use the Platform

When you use the Cyberlogic Platform or contact us directly, we may collect information, including personal information, about the services you use and how you use them.

This information is necessary for contract performance, compliance with legal obligations, and our legitimate interest in providing and improving platform functionalities.

Automatic Collection of Data:

  • Log Data and Device Information: Information such as IP addresses, browser type, ISP, operating system, and clickstream data.
  • Tracking Technologies and Cookies: We use various technologies including cookies, beacons, and scripts, to collect information about device and browsing activities.
  • Usage Information: We utilize tools like Google Analytics to track interactions with the Cyberlogic Platform.
  • Geo-location Data: We collect approximate location data based on your IP address for improved user experience and legal compliance.

We process this information based on your consent, contractual arrangements, and legitimate interests of Cyberlogic.

4. How We Use Your Data?

We use, store, combine, and process information, including personal information, about you for the following purposes:

  • To Identify: Personal identification information is collected and processed to identify users, provide services, and register domain names. We also use this information to provide support, notify users about updates, changes in terms of use, or other important information.
  • To Create and Maintain Trusted Environment: We verify information provided by users and use collected data to detect and prevent fraud, spam, abuse, and other illegal activities.
  • To Create Aggregated Statistical Data: We use aggregated and/or inferred non-personal information for market research, analysis, and to improve our services.
  • To Stay Connected: Information about data usage, devices, and operating systems is used to diagnose problems, administer our platform, optimize applications and services, and improve user experience.
  • To Customize Marketing: We conduct data analysis based on user-provided information and interactions with our platform to provide customized offers.
  • To Send Service and Billing Messages: We contact users with important information regarding our services, billing, support tickets, and account status. Certain communications are essential and cannot be opted out of.
  • To Inform about Unfinished Orders: We may send notifications about the status of unfinished orders to improve user experience. Users can opt out of receiving such notifications.
  • To Register Domain: Domain name registration information may be made available to the public through WHOIS searches as required by applicable regulations. We may also contact users regarding their accounts, troubleshoot problems, collect fees, or resolve disputes.
  • To Get Feedback: We may contact users via email to collect feedback and improve our services. This may involve sharing user information with external companies for feedback collection purposes.
  • To Provide, Operate, and Improve Services: Data is used to enhance data security, prevent fraud, comply with laws and regulations, and improve our services.

5. Job Applications

Cyberlogic welcomes all qualified applicants to apply for open positions published on our website. We collect contact details and CVs ("Applicant Information") via the relevant Position Application Form on our website or other provided means. Applicant Information is used solely for internal recruitment purposes, including identifying applicants, evaluating applications, making hiring decisions, and contacting applicants.

We are committed to keeping Applicant Information private and retain it for no longer than one year after the applied position has been filled or closed. Applicant Information may be used for future applications or employment purposes related to the applicant's work at Cyberlogic.

If you wish to access, update, or delete your Applicant Information submitted to Cyberlogic, please contact us at support@turbohostpro.com.

6. Information Pertaining to Visitors and Users of Our User’s Websites or Services

We may collect, store, and process certain information pertaining to visitors and users of our User’s websites or services, solely on our Users’ behalf and at their direction. Each of our Users is able to collect and manage information, including personal data, via their website. Such information and personal data are then stored with Cyberlogic. For such purposes, within the meaning of the GDPR, Cyberlogic may, in certain limited cases, as specified in the Terms of Service, be considered as a “data processor” of such information pertaining to visitors and users of their websites or services. The Users controlling and operating such User websites shall be considered as the “data controllers” of such information and shall be solely responsible for complying with all relevant laws and regulations, including privacy and data protection laws.

Users are solely responsible for the security, integrity, and authorized usage of information related to visitors and users of their websites or services, and for obtaining consents, permissions, and providing any fair processing notices required for the collection and usage of such information.

Cyberlogic has no direct relationship with the individual visitors and users of our User’s websites or services whose personal data it processes. If you are a customer of any of our Users and would like to make any requests regarding your personal data, please contact such User(s) directly.

For more information about data processing arrangements between us and our Users, please see our Terms of Service.

7. Direct Marketing and Service Expiration Notices/Renewal Reminders

When creating an Account at our Platform, subject to the available preferences, you are free to give consent and/or opt-out from receiving various offers and/or notices directly to your email, phone (SMS and/or Whatsapp messages), or in your Account. We use provided contact details and your preferences for direct marketing (by sending various offers or newsletters) and/or Service expiration notices / renewal reminders.

This communication, depending on your preferences, may be personalized taking into account any other information which you have provided to us (e.g., location, social media profile information, purchase history etc.) or we have collected or generated from other sources as described below.

Please note that in case you subscribe to service expiration notices / renewal reminders via SMS/WhatsApp, it is our right, but not an obligation, to send such notices / reminders for each Service.

Right to Object / Revoke Consent

If a User wishes to change their preferences communication (revoke consent or object), they are free to exercise such option at any time they wish by:

  1. Following the instructions to unsubscribe in the received email (usually, by clicking on a link for that purpose at the bottom of our e-mail) / text message.
  2. Visiting and adjusting User’s personal account settings (communication preferences).

You may also at any time refuse to receive information from us by sending an email to support@turbohostpro.com.

8. Other Uses of Your Personal Data

Developing Platform: We use data, including public feedback, to conduct research and development for the further development of our platform in order to provide you and others with a better, more intuitive, and personalized experience, and to drive membership growth.

Customer Support: We use data to help you and fix problems. We use the data (which can include your communications) to investigate, respond to, and resolve complaints and issues (e.g., bugs).

Aggregate Insights: We use data to generate aggregate insights. We use your data to produce and share aggregated insights that do not identify you.

Security and Investigations: We use data for security, fraud prevention, and investigations. We use your data (including your communications) if we think it's necessary for security purposes or to investigate possible fraud or other violations of our Terms of User or this Policy and/or attempts to harm our Users.

9. Sources of Personal Data

We collect and receive your Personal data from yourself (including your device) as well as from the following sources:

  • Social network operators (such as Facebook, Google, etc.)
  • Third-party service providers, suppliers, and our partners
  • Other legal sources

10. Retention and Deletion

We generally retain your personal information for as long as is necessary to provide our services and to comply with our legal obligations. Where your personal information is no longer required, we will ensure it is securely deleted.

If you would like to stop us using your personal information, you shall request that we erase your personal information and close your Cyberlogic Account.

After deactivation of Account, we will still retain the following data for the purposes of compliance with applicable legal requirements (such as tax, accounting, legal reporting, AML, other), for as long as we are legally required by virtue of such legal requirements:

  • Profile with de-personalized information (we will change your email into user@deleted.com, erase your name, surname, and contact information) like purchased services, login information, payment information, etc.

Please also note that we may further retain some of your personal information in such cases (i.e., after closure of your Cyberlogic Account):

  • As long as it is necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. If Cyberlogic suspends your Cyberlogic Account for safety reasons, we may retain certain information from that Cyberlogic Account to prevent that User from opening a new Cyberlogic Account in the future.
  • The extent necessary to comply with our legal obligations. Cyberlogic may keep some of your information for tax, legal reporting, and auditing obligations.

Forum posts or other publicly visible information may continue to be publicly available on the Cyberlogic Platform, even after your Cyberlogic Account is deactivated. However, attribution of such information to you will be removed. Additionally, some copies of your information (e.g., log records) may remain in our database but are disassociated from personal identifiers.

To resolve disputes, enforce our agreements and/or pursue or protect our legitimate interests, as we protect Cyberlogic Platform from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

Domain name registration data - at the moment of writing this Policy, in order to register domain, we are requested to provide personal information about the owner of the domain; this information is shown in WHOIS directory and is public. For more information, please visit ICANN Registrants.

11. Data Transfers and Use of Third-Party Services

11.1. With Your Consent

We will share your Personal Data with companies, organizations, or individuals outside our group of companies when we have your consent to do so.

11.2. Where Do We Process Your Personal Data?

Users' Personal Information may be maintained, processed, and stored by Cyberlogic and our authorized affiliates and service providers in the United Kingdom, Netherlands, Lithuania, or Cyprus, and in other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law.

Job Applicants Information will be maintained, processed, and stored in Lithuania, in the applied position's location(s), and as necessary, in secured cloud storage provided by our Third-Party Services.

11.3. Data Localisation Obligations

If you reside in a jurisdiction that imposes "data localization" or "data residency" obligations (i.e., requiring that Personal Information of its residents be kept within the territorial boundaries of such jurisdiction), and this fact comes to our attention, we may maintain your Personal Information within such territorial boundaries if we are legally obligated to do so.

You acknowledge that while doing so, we may continue to collect, store, and use your Personal Information elsewhere.

11.4. Targeting, Advertising

We also use Facebook, Google, as well as other advertising and marketing tools. You should carefully read the privacy policy of these service providers. More information on targeted advertising, as well as your opt-out rights and other rights, you will find on the respective websites of these service providers - Facebook Policies; Google Policies.

11.5. Social Media Features

Our Services include certain Social Media features and widgets, single sign on features, such as the "Facebook Connect" or "Google Sign-in", the "Facebook Like" button, the "Share this" button or other interactive mini-programs ("Social Media Features"). These Social Media Features may collect information such as your IP address or which page you are visiting on our Website, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these third parties' Social Media Features are governed by their respective policies.

11.6. Our Legal Obligation to Use or Disclose Personal Data

We will reveal your Personal Data to state and public authorities without your prior permission only when we are legally required to provide information, including taking legal action to defend our rights, as well as the cases, where we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process or enforceable governmental request, enforce applicable Terms of Services, including investigation of potential violations, detect, prevent or otherwise address fraud, security or technical issues.

11.7. Other

We may share your personal data in manners other than as described above, pursuant to your explicit consent, or if we are legally obligated to do so.

12. Security

Cyberlogic Innovations Pvt. Ltd. ("Cyberlogic") has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic, and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third-Party Services for further enhancing the security of our Services and protection of our Visitors' and Users' privacy.

Regardless of the measures and efforts taken by Cyberlogic, we cannot and do not guarantee the absolute protection and security of your Personal Information, or any other User Content you upload, publish or otherwise share with Cyberlogic or anyone else.

We therefore encourage you to set strong passwords for your User Account and avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.

If you have any questions regarding the security of our Services, you are welcome to contact us at support@turbohostpro.com.

13. Your Rights

You are entitled to a range of rights regarding the protection of your Personal Data, which are subject to limitations, restrictions, and conditions as laid down in GDPR and applicable law. Those rights are:

  • the right to access the information we process about you;
  • the right to rectify incorrect/inaccurate information about you;
  • the right to transfer all or part of the information collected about you to you or another data controller, where technically feasible (the right to data portability; with limitations and restrictions as specified in the EU General Data Protection Regulation);
  • the right to erase any data concerning you. Users may demand erasure of data without undue delay for legitimate reasons, e.g. where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed;
  • the right to the restriction of data processing. Users, for legitimate purposes, may obtain restriction of data processing from the controller;
  • the right to object to the processing of Personal Data when processing is carried out on the basis of legitimate interest, as well as in cases of use of your personal data for direct marketing purposes, as specified above in this Policy.

Some of the rights as above are easy to exercise: i.e., you may at any time access and edit, update or amend your details, opt out of receiving communications from us and our partners by visiting and adjusting your personal account settings, or by e-mail: support@turbohostpro.com.

When you object to processing of Personal Data when processing is carried out on the basis of legitimate interest, we will carefully consider such a request, which may result in your Account closure or de-activation.

Users have the right to lodge a complaint with the national Data Protection Agency in their country of residence in the event where their rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.

14. Acceptance of This Policy

We assume that all Users of Cyberlogic Platform have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our website, and mobile applications. We reserve the right to change our Policy at any time and inform by using the way as indicated in Section 17. Continued use of Cyberlogic's website and mobile applications implies acceptance of the revised Policy.

This Policy is an integral part of Cyberlogic's Terms and Conditions.

We will ask for your consent before using information for a purpose other than those set out in this Policy.

15. Contacts

For all your requests or comments concerned with this Privacy Policy, please contact: support@turbohostpro.com.

16. Application of Policy

Our Policy applies to all of the services offered by us and our affiliates, including Cyberlogic Innovations Pvt. Ltd., but excludes services that have separate privacy policies that do not incorporate this Policy.

Our Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include our services or other sites linked from our services.

17. Amendments

Our Policy may change from time to time. We will post any Policy changes on our website and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notifications of Policy changes).

18. Further Information

If you have any further questions regarding the data Cyberlogic collects, or how we use it, then please feel free to contact Data Protection Officer at the details as indicated above hereof.