Abuse Reporting and Investigation

We will investigate and record all reports of abuse submitted to us. Where appropriate, we may take action if a violation of any of our terms of service is confirmed or when required to do so if an activity violates the policies of ICANN or the appropriate Registry. We may request additional information from you about your report. Kindly note that we retain the authority to disclose received abuse reports and associated information to the specific customer for the purpose of abuse resolution process optimization and preventing potential miscommunication. However, please note we may not be able to provide you with specific updates in response to your report due to privacy reasons. As part of our investigation, it may also be necessary for us to validate your complaint with our customer.

Process for Handling Abuse:

WHOIS INACCURACY

How to Submit the Complaint

1. Complainant needs to fill the WHOIS reporting form available at https://turbohostpro.com/report-abuse
2. Enter the domain name and describe the WHOIS inaccuracy.
3. Enter your name and email address on which you wish to receive our reply.
4. Click Send.

Process to Address WHOIS Inaccuracy Complaint

1. Our Abuse team will send an email to the registrant of the domain name asking them to correct the WHOIS details of their domain name within 7 days.
2. If the registrant fails to modify the WHOIS details or fails to update the registrar with sufficient proof to prove that the current or modified WHOIS details are accurate, the domain name will be suspended for WHOIS inaccuracy after the allotted 7-day period ends.

SPAM

How to Submit the Complaint

1. Complainant needs to fill the spam reporting form available at https://turbohostpro.com/report-abuse
2. Enter the domain name and complete headers & body of the spam mail. Message headers & body are the most important proof of the spam, and without it we cannot verify the complaint.
3. Enter your name and email address on which you wish to receive our reply.
4. Click Send.

Process to Address SPAM Complaint

1. Our Abuse team will verify the spam headers/body to determine where the spam originated and the type of spam.
2. In the case of a compromised/hacked domain scenario and the first promotional spam instance, a warning will be sent to the domain registrant. Subsequent spam complaints will result in the suspension of the domain.
3. In case of deliberate phishing, 419 scam, or malware distribution, the domain name will be suspended directly.

Other Abuse Reporting and Data Request Policy

Abuse Reporting

How to Submit the Complaint:

1. Complainant needs to fill the abuse reporting form available at https://turbohostpro.com/report-abuse
2. Enter the domain name and the detailed complaint. The complaint should include details of abuse along with the evidence to support it.
3. Enter your name and email address on which you wish to receive our reply.
4. Click Send.

Process to Address Other Abuse Complaint:

• Our Abuse team will review the complaint to determine the type of abuse.
• In case of a compromised/hacked domain, a warning will be sent to the domain registrant. If the registrant fails to remove the unauthorized content, the domain name will be suspended.
• In case of deliberate abuse, the domain name will be suspended directly.
• For any further information or clarification, please write to compliance@turbohostpro.com